Your account will be credited with another bonus e.g. US$50.

They want you to have more time to spend enjoying yourself at Ausvegas, so they want to guarantee it!

Personal Care

The AusVegas Customer Care Team is an integral link in the relationship between AusVegas and their customers.

 The aim of the Customer Care Team is to provide customers with a positive lasting impression of AusVegas Online Casino and to give the reassurance of knowing they have skilled team members to call upon 24 hours a day 7 days a week.

With the growth within the industry and the emergence of competitors, the team's goal is to provide exceptional customer service through information, efficiency and respect for their customers.

They are the relationship builders of the company who aim to meet the customer's expectations and therefore set AusVegas apart from other casinos. They are a first class casino and their customers expect first class treatment.

From a customer perspective the AusVegas Online Customer Care Team needs to deliver. The team does this by being resolved to achieve the following goals:

• 1st point resolution – Their aim is to resolve all customer queries, first time every time
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  Reliability – They do what they say they will do
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  Epathy - A relationship of understanding and respect for the customers' feedback
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  Efficiency - An efficient and professional experience at all times

Support

On their Contact Page are two options available to you. If you wish, you can send an email to them or if you require assistance through chat, customer care operators are available to help you 24 hours a day, 7 days a week.

Restrictions

Some countries have local legislations that forbid online gambling on the AusVegas website, whether for points or cash play. Other countries may have lesser restrictions in place such as being a non-cash gaming jurisdiction or depositing limitations. Before creating an account or upgrading your points account to cash play, it is recommended that you look over the list below to find out if you fall under any of the categories.

AUSTRALIA

Unfortunately the Interactive Gaming Bill 2001 prohibits AusVegas from allowing Australian Residents to play at their site whether for points or cash play. As an Australian resident, you will not be permitted to play the AusVegas Online Casino games.

NETHERLANDS

Unfortunately residents of the Netherlands are currently excluded from playing at the AusVegas Online Casino site whether for points or cash play.

 Cash players who are residents of the following countries are only permitted to deposit to their account via Telegraphic Transfer.

Argentina

Bangladesh

Czech Republic

India

Indonesia

Pakistan

Slovakia

Sri Lanka

SINGAPORE

Cash players who are residents of Singapore have a 30 day deposit limit of US$500.

UNITED STATES

Residents of the following states fall into a non gaming jurisdiction and as such are not permitted to play on the site for cash, or for free points play. These states include Indiana, Minnesota, Mississippi, Missouri, and Nevada.

Depositing Money

AusVegas Online Casino accepts deposits made through Credit Card (Mastercard or Visa), NETeller / instaCASH, FirePay, Citadel, PrePaid ATM, Moneybookers, International Money Order, Cheque and Telegraphic Transfers.

Please note: Players residing in certain countries may not be able to deposit via some of these methods.

Winnings are directly paid into your AusVegas Online Casino account. Prior to withdrawing funds from your AusVegas Online Casino account for the first time, you must provide them with a copy of a valid form of identification to show your proof of age. Your first withdrawal of funds will be sent to you in the form of a cheque through normal post. Once you have received at least one cheque deposit and it is confirmed that it was cashed at your bank, your account will be upgraded to allow further withdrawal methods including NETeller and Firepay.

Conclusion

AusVegas Online offers much more for you to investigate than can be included here.  For example, Bonuses and Special Incentives are regularly provided to the customer.  Free money deposited into your account and opportunities are provided to increase your chances of winning.  Free games.  AusVegas Online is a great place to play and have fun.  Now go have fun!